Our Terms and Conditions

Please take the time to read through this information carefully.

Please note that by making an appointment with Studio 47 you are agreeing to our Terms and Conditions.

Appointments

You can make an appointment with Studio 47 in a number of ways including via telephone, text or email. Upon making a booking, you will receive a verbal or email confirmation with all the important details.

Appointments can be paid in cash at Studio 47 or via bank transfer in advance (bank details will be provided upon booking request). Please note that we do not accept bank card payments at Studio 47 at the moment.

If this is your first personal training appointment with Studio 47, you will also receive a new client consultation form to fulfil before we can start your personal training. On your first appointment please arrive a few minutes earlier to allow for sufficient time to complete the form.

Cancellation and late arrival

Cancellation Policy: 24 hours. Please cancel as soon as possible if a foreseeable event is likely to prevent you from attending, for example, illness or adverse weather conditions.

We require a minimum of 24 hours notice to cancel an appointment. Failure to attend an appointment with less than 24 hours notice of cancellation will incur the charge for the full appointment. Cancellations with more than 24 hours of notice will be refunded.

However, if you need to cancel your appointment at short notice because of Covid-19 related symptoms, a long-term medical condition which varies from day to day, or because you are more than 37 weeks pregnant, then we shall discuss the cost implications on a case by case basis.

An invoice for any cancellation / ‘no show’ charges will be sent to you by email for payment by bank transfer within 7 days. Following a cancellation, payment must be received before any further fitness or massage bookings can be taken again.

Late Arrivals: It is important that our agreed appointment time and duration is adhered to. We appreciate that sometimes, things happen, and you may arrive a little later or need to leave a bit earlier than planned. This is fine, but we cannot guarantee to make up the missed time by overrunning or adding time to subsequent appointments.

Confidentiality

All client information and records will be safeguarded by Studio 47 and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Health & Safety

Due to the nature of massage and fitness and the need for close contact, we will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

Clients are asked not to attend for a massage if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact us via email at or phone at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

Disclaimer
Studio 47 provides massage treatments and personal fitness training in a variety of forms, but none of these bodywork modalities are a substitute for professional medical care or counselling. The client has a duty to provide accurate and true medical and personal information, to the best of their knowledge, and to keep Studio 47 up to date with details of any medication, symptoms, medical concerns or treatments they are having investigated or undergoing treatment for.

Every client is responsible for exercising within its limits and seeking medical advice and attention as appropriate. Studio 47 is not responsible for any injuries that result from participating in the personal training exercises or massage treatments.

Studio 47 may refuse to treat any client or part of their body with just and reasonable cause. Studio 47 reserves the right to terminate any appointment at any time if they believe that it is not safe or in the client’s best interest to continue. Likewise, the client has the right to refuse, modify or terminate treatment at any time, regardless of prior consent given.

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